-11 Neocaridina Assorted Cull Shrimp Freshwater Aquarium Algae Eater

Description

10 +1 ( to cover DOA) TOTAL 11  FRESHWATER NEOCARIDINA SHRIMPS
Gender: Un-sexed
Healthy and Active
Water Parameters Info
pH 7.0 to 7.6
gH 7 - 15
kH 2 - 8
TDS 200 - 250
Temperature 72 - 78
"All packages are packed with care
Shipping Info
USPS Priority Mail. Our fish are shipped on Monday. Fish typically arrive in 1-3 business days. Payment must be received at least 24 hours prior to shipping otherwise your order will be processed for shipment on Monday the following week.( Shipping and handling, up to 10 days) We reserve the right to delay shipping in extreme weather conditions. We ship only to the 48 contiguous states in the USA.When a National Holiday falls on a Monday, shipments will be made on Tuesday.
DOA Info
All fish sold are guaranteed a live arrival
All deliveries must be accepted on
first
attempt at delivery and
is
not guaranteed if the carrier delivers to the destination
late, or
if someone was not available to accept the package when the first delivery was attempted. If
All packages
must be picked up within 2 hours of arrival at the packages destination if held at a carrier
facility.
Packages picked up after this time are no longer under our Live Arrival Guarantee.
We are not responsible for fish that are DOA due to carrier related issues. This includes missing fish lost by the carrier, DOA fish that are involved in mishandled or damaged
packages and
DOA fish that have been lost due to extreme temperatures.
Fish are guaranteed,
the
cost of the second shipping is not.
If you (the buyer) happen to have a DOA (dead fish) when you open your package, please take 2 clear photos of each dead fish in the original sealed bag.
Please make sure fish are visible in the photograph and that ALL fish you are claiming are represented in one photograph together as well. Send the photos immediately to us within one hour of the actual delivery time. Please wait for our
acknowledgement
email before proceeding.
Photos of DOAs must be sent to us within one hour of arrival time. This is the proper time to verify that your fish is DOA and not  in some kind of catatonic state.
ALWAYS KEEP THE FISH as well as the contents of the package until we have had contact with you and clear your DOA fish.
We may request additional photos for insurance purposes.
Treat all fish as if they are alive and give them a chance to recover even from “death”.
Photos of DOAs must be sent to us within one hour of arrival time.
Please remember
guaranteed
live arrival means just
that, we
guarantee the fish are alive when they arrive.
We DO NOT guarantee the fish in your water. Once the bag is opened, we consider that our guarantee is no longer valid and void at the time of opening.
If you have a problem, no matter what it is, please contact us.
Please document everything with clear photos and contact us with your situation even if you do not have a guarantee, and we’ll see if there is anything we can do.
Just
remember you
must have photographic proof for any claim.
Only replacement or credit is given for the DOA fish.
We will send you a replacement fish of equal or better quality as the original fish or credit will be applied to future purchases.
If we are unable to replace the DOA fish at the buyers request, a credit will be issued.
Shipping is NEVER included for any replacement fish orders, and credit is not refunded for shipping.
Buyer
is always responsible for 100% of the shipping for any replacement fish.
Please remember we are dealing with living
creatures and
anything can happen.
Please give us the opportunity to take care of you in any situation you may have.
Please contact us in a
calm courteous
fashion and
we will always try to assist you……our buyers/customers/clients……any way that we can.
We love to have the best
customers
service as possible. With
communication we
can resolve and fix anything.
WE DO NOT GUARANTEE FISH ONCE THEY ARE IN YOUR WATER!
WE DO NOT ALLOW RETURNS FOR AQUATICS OR DRY GOODS! NO EXCEPTIONS!
Shipping Info
Although it states 10 days handling time on our listing details. We always try to ship within 48 hours of your
order however
, we ship according to the weather and the information we receive from the carriers. We always ship with the safety of the fish first and may need a few extra days handling time depending on when you place your order in the week and the current status of shipping.
We will communicate with you about your shipping and let you know when to expect your beautiful new fish!
LIVE ARRIVAL GUARANTEE!!!!!!!!!!!