10+1 Bloody Mary - Freshwater Neocaridina Aquarium Shrimp

Description

(Size 1/4" - 1/2")
Live Arrival Guarantee
Live Arrival Guarantee on all shrimp/fish sold to buyers in the United States of America. If shrimp/fish are dead on arrival, the shrimp/fish will either be replaced or a refund will be given for the amount of shrimp/fish that have died - but only if all conditions* are met.
*Conditions
** Buyer must make contact/provide DOA pictures within 2 hours of delivery
NO EXCEPTIONS.
(Pictures must be taken of
unopened
bag). This prevents us from honoring the Live Arrival Guaratnee for packages that have been left outside. For example, we will not replace/refund an order that shows delivery was at 10:00 AM but contact/DOA photos were not made/emailed until 5:00 PM. There is too much of a chance that the package was delivered at 10:00 AM, left outside, then brought in after the customer, for example, retrieved their mail, etc..
In the even of any animal dead on arrival, please follow these step to submit your claim:
Take 3 clear pics of dead animal in the un-opened bag next to shipping label.
Send us message with clear descriptions what happen to the package to help us diagnose the problem.
Allow us up to 24 hrs to process with the claim.
Once the claim is approved, refund will be send to you based on the number of shrimps
Please note, in these circumstance, our DOA policy will be voided:
Package is unsuccessful deliver on the 1st attempt (We ship to confirm eBay address, it's your responsibility to ensure the address is correct. Unable to deliver on 1st attempt, DOA will be voided.
Package is left outside for extended period of time during the extreme weather. (Once shipped, tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs since the time of deliver, DOA will be voided.
Package is lost due to package thief (If this happens, please contact your local USPS to file a claim)
We process case by case, let us know your thoughts to help us process with the claims.